BLOK is one of the UK's leading boutique fitness operators. Located in a refurbished Victorian tram depot, BLOK Clapton is where we started our amazing journey. Our second site lies on the border of Shoreditch and the City - BLOK Shoreditch is in the Norman Foster designed Principal Place development. We are looking for dedicated, customer service focused individuals who love fitness to join the team.
Studio Team Members are the face of BLOK. They are the first point of call for customers whether in person, via phone or via email. The Studio Team will adhere to BLOK policies and create a seamless experience for customers. The role includes completing task lists and a level of friendly initiative is essential. With the work environment being multi-faceted, different situations may arise that need prompt solutions. As a STM, you will receive education to help you deal with these incidents. If an incident exceeds your power, you will report to the Duty Manager.
While on duty, under the guidance of the Duty Manager, you will ensure the safe, efficient, profitable, on brand delivery of BLOK's:
- Reception Services
- Class Delivery
- Fashion rail sales
Skills and Experience
- Must have entry-level working industry experience in delivering excellent customer service delivery
- Excellent organisational skills
- Ability to work to deadlines
- Excellent commercial awareness
- Excellent written and verbal communicator
- Excited to be involved within a fast-paced and fast-growing company
- Professional & confident
- Excellent team player