We are looking for a passionate, high-performing Sales & Studio Manager to help us meet our goals and revenue growth targets.
The role straddles two exciting, creative and socially focused educational businesses.
London Fields Design School offers an alternative to university for those looking to develop a career in the creative industries. We believe in creating equal opportunities for all, linking our network of creative companies with emerging talent. The Designer Development Course offers an affordable, career-focused entry point to design or enhancing skills for career progression.
London Software Training provides industry-standard design software courses and consultancy to designers. Our clients include The British Museum, The V & A, The National Theatre, Universal Music, Burberry, Soho House as well as a wide range of design, engineering, and architectural firms. Both businesses work in a symbiotic partnership, helping those who are looking for work and those creative companies looking for new talent.
We have a charitable arm, where our goal is to help improve access and diversity in the creative industries. We are partnered with London Youth and Hackney Council, giving free courses to those in need of inspiration, motivation and a helping hand in creative employment and artistic endeavors
If you are looking for a role that gets you up in the morning, knowing that you are making a difference and contributing to the development of a fairer, more creative society, this job is for you.
You will manage 1-2 assistants, working alongside a business development manager and reporting to the founder. Assistants will assist with the duties below.
Operation & Sales:
Achieve growth and hit sales targets
Responding to client enquiries through email and telephone. Implementing structured follow-up on leads.
Effective implementation of CRM systems
Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
Objectives setting, coaching and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships
Present sales, revenue and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition status
Achieving growth and hitting sales targets by successfully managing the sales team
Designing and implementing a strategic sales plan that expands the company’s customer base and ensures it’s strong presence
Communicating with existing and potential clients via email and phone. Using the current data system and procedures, undertaking the activities to promote courses. Marketing campaigns (direct emails to potential customers, targeted clients from the database, website special offers being highlighted before the forthcoming dates, outbound calls)
Allocating time within the week to research potential sale opportunities – either by data analysis or via other techniques
Raising invoices and monitoring payments
Welcoming clients making sure that their queries are answered and needs met during the business opening hours
Liaising with Lecturers and planning upcoming courses
Making sure that the studio is presentable and stocked with the necessary consumables
Regular updates of data systems
Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
Customer account management
Committed to continuous professional development
Demonstrated ability to communicate, present and influence credibly and effectively
Proven ability to drive the sales process from plan to close
Strong business sense and industry expertise
Excellent mentoring, coaching and people management skills
Pay and Benefits:
Competitive base salary
£40K - £70K OTE
Freelance progressing to full-time fixed-term contract
25% friends and family discount
Being part of a creative and socially focused small business