Retail Sales Consultant
Retail Sales Consultant at twentytwentyone
This is an exciting time to join a company that is passionate about good design. twentytwentyone has established itself as one of London’s foremost retailers of classic and contemporary design and we are seeking an enthusiastic, personable and dedicated individual to join our growing team.
The ideal candidate will have an intrinsic understanding of good customer service and a proven ability to communicate their passion for interiors, product design and the creative industries. Experience of selling high-end, made-to-order furniture/lighting and arranging customer deliveries is preferred.
Areas of responsibility include
Providing customers with a knowledgeable, friendly and high-quality service both in-store and via email/telephone.
Managing furniture/lighting orders from initial enquiry through to delivery and installation, maintaining polite and efficient communication with customers throughout the process.
Promoting the retail business by liaising with stylists, journalists and editors to arrange product loans, ensuring editorial coverage in key industry publications.
Maintaining the showroom/shop environment ensuring displays are attractive, clean and appropriately labelled.
Monitoring and replenishing stock levels, arranging transfer of stock from warehouse and other premises.
Providing support to the Showroom, Contracts and Ecommerce teams.
What we offer
Excellent training and opportunities for development
Birthday day off
Retail team bonus
Company annual bonus scheme
Generous staff discount
Skills and Experience
The ideal candidate will have
An enthusiasm for twentytwentyone and our products
An intrinsic understanding of customer service
Strong initiative and problem-solving skills
Proven track record of sales excellence within a team
Strong organisational and administrative skills, with attention to detail and accuracy
Flexibility and keenness to carry out all aspects of the role
Must have graduate / entry-level retail experience is required
Experience in design-led retail is desirable