Sew Over It was founded by Lisa Comfort in 2011 with one main aim - to teach as many people as possible to sew! Sew Over It is now the UK’s biggest sewing brand, offering a wide range of sewing patterns, an online Stitch School, copy shop printing and fabric. In 2020, we moved the business to a predominantly digital model and we have big plans for the future. We are now looking for an experienced Online Shop & Customer Assistant to join our team.
Knowledge of the home dressmaking industry is not essential but some sewing knowledge would be very advantageous to this role.
Purpose of role
We run a busy online shop and pride ourselves in our high levels of customer service. We sell pre-printed dressmaking patterns, fabric & haberdashery as well as offering a bespoke copy shop printing service. The role of Online Shop Assistant is to process online orders in an efficient and timely manor. We are looking for someone with a can-do attitude who can work independently whilst being a team player.
Duties and responsibilities
You will be responsible for gathering and dispatching orders efficiently and whilst meeting the high standards or presentation that we place on any product that we sell.
As with all roles within the Sew Over It team, there is an opportunity for growth and development. Although you may not work directly with all members of the team, you will interact with everyone from pattern cutters to marketing directors, so there is a wealth of knowledge available to learn in this position. We encourage our team to think on their feet and approach others with ideas and inspiration.
You will have demonstrable experience within customer service roles.
You will have demonstrable experience within process based roles.
You will have an excellent email manner.
You will have experience working both independently and as part of a team, and are comfortable in either situation.
You will be organised and able to prioritise your workload, with the help of your line manager.