For employers: Creative Opportunities Unlocked will be taking place 1-3 February 2022

This event is a great opportunity for you to engage with University of the Arts London’s (UAL’s) world-class creative students and graduates and promote your brand and vacancies across our six renowned colleges. It’s completely FREE to be involved.

Creative Opportunities Unlocked will give UAL students and graduates the chance to interact with employers and engage with a variety of advice, support and information. So whether you are actively recruiting or have careers-related advice to share about job hunting or future opportunities, we’d love for you to be part of our event. Take part in one, two, or all three days - you can choose the level of engagement. Find out more here.

LW Theatres Red Coats (Hospitality Experience Hosts)

£12.50 per hour
Part time and full time
Position Type
Part Time
Closing Date
Advert expires on

LW Theatres

Main Duties

The role…

Are you hospitality-focused and looking for a new challenge? Do you have a passion for providing an extraordinary experience to your customers? Does the thought of doing this within a theatre excite you?

We are currently recruiting for bright and motivated Hospitality Experience Hosts (which we know as Red Coats) across all our theatres. This is an excellent opportunity for enthusiastic and efficient individuals with a keen eye for detail to join our Hospitality team.

What you’ll be doing…

The Red Coats ensure that the resident show and concerts experience operation is carried out efficiently and effectively, making sure all income potentials are realised through the following:

- Contributing to an excellent team morale, motivating your colleagues to provide an extraordinary customer experience.
- Maintaining a detailed knowledge of the show and the impact on operations, e.g. running times, latecomers, age policy, special effects and cast changes.
- Pro-actively communicating with theatre management, Red Coat Coordinator (when on-site), and Guest Experience teams as and when needed.
- You will take pride in the presentation of the theatre and maintaining a high standard of appearance in both the team and the building.
- Undertaking training and development activities as required.

Skills and Experience

What we need…

- Hard working and enthusiastic, with excellent interpersonal skills and the ability to build rapport with customers and guests from the outset.
- Passionate about delivering extraordinary customer service.
- A focused attitude with a keen eye for detail.
- A flexible approach to work and able to work both alone and as part of a wider team.
- Able to think on your feet and solve problems effectively and in a professional manner.
- Previous experience working in hospitality, within the arts, entertainment or sports industry for example.
- Take pride in LW Theatres dress code.
- Basic Health and Hygiene qualification, however training will be provided if needed.