Jewellery Boutique Manager
Rachel Entwistle is looking for an outstanding Retail Manager to manage the Shoreditch Boutique.
Multi award winning jewellery designer Rachel Entwistle creates luxurious jewellery infused with significance and narrative. Inspired by culture, symbolism and the arcane, the designs connect the wearer to something intangible and timeless and yet grounded in a deep sense of history.
Each piece is carefully crafted using a combination of modern technology and traditional craftsmanship.
Based between London and Ibiza Rachel has studios in both locations. The London store has an in-house studio and the brand works closely with skilled artisans in Hatton Garden London's jewellery quarter as well as with a skilled production and stone cutting team in Jaipur, India.
You will be responsible for our Shoreditch store, customer service, merchandising, events and operations within the store and studio.
We care about our customers, and are looking for someone who is empathetic, positive, has good communication skills, and most importantly is extremely organised, responsible and has an impressive level of attention to detail.
This role offers a significant amount of responsibility for the right candidate and the opportunity to grow within our company.
Responsibilities and Duties
-Represent our brand and communicate our story to our customers
-Customer advice, guidance and sale in store
-Answering all queries and communication by email and phone
-Manage all merchandise displays in store and window displays
-Drive traffic through collaborations, in-store events and other marketing activities
-Conduct retail appointments, build customer relationships and drive sales
-Support operations for the store and studio through all administrative activities
-Organise paperwork, invoices and receipts
-Work with brand director on web, social media and other brand platforms
-Keeping the store impeccably clean, tidy and merchandised at all times
-Keeping the store well stocked and creating product and stock reports for the studio
Skills and Experience
We are looking for a bright talented individual who is driven and passionate about jewellery and design.
-Passionate about the Rachel Entwistle brand and design ethos
-Energetic and highly motivated, able to work at a fast pace
-Excellent customer service
-A team player
-Strong attention to detail
-Highly organised with excellent time management skills
-Presentable with outstanding written and oral communication ability in English
-Experience of working autonomously and motivated to do so
-Ability to work full time
-Middleweight level retail experience
Qualifications and Skills Additional
-Social media skills