Freelance Community Manager and Platform Admin Role
PR Dispatch is an online PR membership platform supporting product-based brands in pitching their products to the press by providing step-by step online learning, weekly troubleshooting calls, up to date press contacts, pitch templates, Facebook support and much more.
We have over 200 members which product areas include fashion, homeware, gifting, food, kids and beauty.
We exist to get our community of members on the radar of the press and to help them achieve continuous press coverage.
Someone who is passionate about small businesses and independent brands. You will go above and beyond to support our members and in turn keep customer retention high. You have incredible attention to detail, picking up on problems you might notice in our marketing and sales funnels whilst working on administrative tasks.
You have excellent written English and can articulate yourself well via email and will pick up the phone when required. You’re a team player and will celebrate the wins with us and our members.
You genuinely care about each of our members’ successes - and above all, you have an incredible work ethic and can solve any problem you might face.
A unique opportunity to make a real impact in a small business that so many small businesses rely on. You’ll work remotely alongside a team of 4 that communicate via Slack daily (3 based in London, 1 in Devon). The hours are flexible and can be spread out over 5 days a week but we do expect enquiries and questions to be responded to on the same day. You’ll be an integral part of the team - our members will know who you are and rely on you (meaning a photo of you on the website is a must). Once trained, you’ll manage your own area (Customer service and platform admin) but we will be on hand to help should you have any questions.
As a team we love to catch up over a beer / wine / coffee, so depending on location we’ll meet up every now and again or have a social over Zoom.
Start date: Feb / March
Creating simple landing pages on Squarespace when required.
Updating Squarespace with coverage, membership numbers, testimonials and any other simple changes.
Uploading workshops to the platform
Problem solving any platform problems with Squarespace, Zapier, Active Campaign and Thinkific. Contacting their support teams when required.
Creating and amending email marketing flows using Active Campaign for sales and marketing funnels.
Keeping track of when and why customers cancel their membership.
Dealing with cancellations, refund requests and complaints (there are very few)
Manually tracking members that switch memberships and removing people when they cancel.
Tracking coverage and kind comments shared in the Facebook group and screenshotting for marketing use. Photoshopping if possible.
Tracking members’ press coverage and screenshotting for marketing use.
Approving our members’ Facebook posts daily and ensuring they are responded to.
Creating, organising and updating our discount codes and refer-a-friend codes.
Backing up our platforms monthly
Joining weekly online platform tours and following up with potential members afterwards with sign-up links and details
Ensuring relevant emails are sent to correct team members and responded to.
Explaining how the platform works or helping potential members to choose the right category for their business.
Responding to all emails that come into the general inboxes for new business enquiries, general enquiries and members enquiries.
Skills and Experience
Your skills and experience:
Able to pivot or jump on a task when required (As a small business things change a lot)
Organised and efficient
Attention to detail
A quick learner
A friendly approach and a way with people; members and potential customers over email
A problem solver
Bonus points for...
Experience in using Active Campaign, Thinkific, Squarespace, Zapier and Stripe
Basic Photoshop skills