Ecommerce Customer Service Associate

Salary
£20,000 per annum
Hours
Mon - Fri, 9am - 5.30pm
Position Type
Full Time
Location
Highbury
Closing Date
12/10/2020
Advert expires on
20/10/2020

UNDERGROUND RETAIL LIMITED

Main Duties

OUR TEAM

We are looking for new team members that share a love of our “Universe “. Music and subculture are so important to us and we like our team members to share those interests and maintain and help develop those elements within the brand.

All team members are encouraged, and required to be, creative and pro-active, contributing new ideas and helping to drive the business with ideas and energy.

We are an independent company, but we offer a competitive salary and the benefits of working in a focused and determined team. Our team enjoy free tickets for live music events and an attractive discount on all our products.

OUR ONLINE STORE

Our Online store offers the full range of Underground products to our customers across the world. We offer products from stock as well as limited edition releases and custom-made order options. We ship internationally to supplement our Global stockists and provide a very personal service for our customers.

JOB DESCRIPTION

Based at our Highbury studio with responsibility for the day to day operations of the online store.

PLEASE NOTE THAT THIS ROLE IS SPECIFICALLY SALES BASED AND REQUIRES GOOD CONSUMER INTERACTION SKILLS

The key responsibilities are.

Assisting with specific consumer enquiries and providing consumers with personalised product and brand information. Interacting with the consumer by phone and mail

Responsibility for merchandising the online sales categories, ensuring that content on the ecommerce stores reflects the current marketing campaigns and is consistent with the products available.

Updating content on the ecommerce stores using analytical data, SEO, broad brand marketing campaigns and focused social media activities

Responsibility for the visual merchandising of the products and categories online and for the visual merchandising according to the Underground brand guidelines and in parallel with social media activities.

Processing of all online orders, credit checking and dispatching from our third-party logistics warehouse.

Assisting with product exchanges and refunds.

Tracking consumer orders and providing tracking information to the consumer. Advising customers on the product options available

Engaging customers with information about the brand and our social media

Above all- being an ambassador for the brand to present and promote our products.

OTHER INFORMATION

Our online store provides customers with a very high level of customer service. Staff receive ongoing product and customer service training to ensure that we provide a good brand experience to our international client base.

All candidates are expected to have at least one years’ experience in online retail fashion and a genuine desire to provide good service levels to the customer.

We encourage a high level of engagement with our customers and you will be responsible for encouraging them to follow our social media and joining our mailing list.

Skills and Experience

Minimum entry level industry experience in an identical role.

Great customer service skills

Great Writing skills