The Duty Manager will motivate and lead the Visitor Services team in order to deliver excellent customer service. While on shift, the Duty Manager has overall responsibility for ensuring the health and safety of staff and visitors to the venue. They also ensure the smooth running of the whole operation and accurate completion of daily reporting. This is an excellent opportunity for someone looking to build a career in operations, customer service or venue management.
Essential skills, knowledge and experience • Experience of supervising a team of more than five staff. • Previous responsibility for upholding the Health and Safety policy of a venue. • Strong numeracy, IT and communication skills. • Experience of cash handling. • Ability to take responsibility and prioritise workload effectively. • Ability to make decisions and perform well under pressure. • Ability to work well under own initiative. • An interest in venue operations. • Experience delivering excellent customer service. • A positive and flexible approach to work. • Polite, patient and good humoured. • A genuine passion for the arts and a keen interest in the work, mission, vision and values of Rich Mix. • An understanding of the importance of inclusion and diversity in the workplace.