Customer Service and Creative Order Management
· Providing efficient and timely responses to enquiries from various channels such as live chat, email and third-party websites.
· Creating bespoke map designs for customers and offering advice on the best gifting solutions.
· Manage packing and quality control of orders dispatched in house.
· Liaising with couriers to organise collections and deliveries.
· Assisting with social media and online marketing.
· Telephone sales support, providing customers with an excellent customer service experience. Going above and beyond what is required and ensuring they are updated regularly regarding ongoing enquiries.
Skills and Experience
· Organised and proactive.
· Proficiency in Adobe Photoshop on Mac is essential.
· Polite and competent customer service approach.
· Excellent written and verbal English language communications skills, impeccable telephone manner and warm writing style.
· An eye for creative layout and product design.
· A quick learner who works diligently, with the ability to independently solve problems.
· Fast and efficient, relishing attention to detail.