Visitor Services Assistant

Main Duties

Rich Mix is a dynamic arts centre and creative hub in the heart of Shoreditch in East London. Launched in 2006, we connect some of the city’s most adventurous and diverse audiences to a vital, exciting and ambitious programme of contemporary culture.

Our team of Visitor Services Assistants work in a variety of roles to provide excellent customer service to all visitors to Rich Mix, ensuring people feel well looked after and leave with positive memories. They ensure health and safety procedures are followed to secure the safety of all staff and visitors. They use their excellent product knowledge and fabulous personalities to drive sales of drinks and merchandise and encourage donations by promoting the charitable work of Rich Mix.

CUSTOMER SERVICE

• Provide excellent customer service to all visitors to Rich Mix and create a friendly and welcoming atmosphere in the building.

• Dress appropriately and be presentable at all times (fully black clothing is required when working on certain events).

• Maintain high levels of knowledge of our programme and products in order to inform visitors to the building.

• Deal with any customer enquiries courteously and competently.

• To work as a bartender and sell alcohol according to the terms of Rich Mix’s premises licence and age verification policy.

• To usher performances or screenings, checking tickets and ensuring the safety of patrons.

• To work as a building host to welcome customers in the foyer, provide directions and information and ensure compliance with Rich Mix health and safety procedures.

• To work alongside our creative engagement team to assist in the delivery of family and community events.

• To work as event staff for private hire events.

• To work as a cloakroom attendant.

• Help to ensure all Rich Mix public areas are kept tidy and take pride in the appearance of all areas of the building.

• Ensure bars remain fully stocked and well-presented.

• Set up furniture and catering for events.

• Sell merchandise at performances and events as required.

• Prepare/reset the auditoria or screens between performances including picking up rubbish and vacuuming.

HEALTH, SAFETY AND SECURITY

• Be responsible for accurately conducting emergency and evacuation procedures when on duty.

• Be continually vigilant and uphold Rich Mix’s health, safety and security procedures to ensure the safety of cash, stock, assets, visitors and employees at all times.

• Ensure that all Rich Mix health and safety policies are adhered to.

• Take action to report or rectify any health and safety or security concerns.

• Ensure compliance with the venue’s premises licence.

• Ensure cleaning tasks and daily checklists are completed accurately.

• Ensure lost property items are logged correctly and given to the box office team.

KEY RESPONSIBILITIES

• Participate in training, briefings and meetings as required to ensure a full understanding of events, services and products available at Rich Mix.

• Be responsible for accurate stock handling and reporting of wastage.

• Carry out regular screen checks in the Cinema to prevent piracy and ensure consistent sound quality, picture quality and ambience is maintained.

• Undertake any other duties commensurate with the status of the role and in keeping with its overall purpose.

• If desired, Box Office Assistant training can be provided in order to increase the number and variety of shifts available.

Skills and Experience Required

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

• Strong customer service skills with good face to face communication.

• A positive attitude and a proactive approach to getting things done.

• Ability to problem solve and use initiative.

• The ability to stay calm and work well under pressure.

• A team player with the ability to work collaboratively.

• A genuine passion for the arts and a keen interest in the work, mission, vision and values of Rich Mix.

• An understanding of the importance of inclusion and diversity in the workplace.

• An understanding of the importance of working in an environmentally sustainable manner.

DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE

• Basic cash-handling skills and experience.

• Previous experience of bar work or similar.

• Previous experience as an usher or similar