Trainee Store Manager

Main Duties

Trainee Store Manager – Chelsea 

We are looking for a Trainee Store Manager to head up our store in flagship Chelsea store.

The ideal candidate will bring meticulous organisation, initiative, a good balance of independent spirit and teamwork, efficiency, profitability, drive and positivity to the business.

A day in the shop involves all sorts. This will include talking to customers, sharing product knowledge, demonstrating products, selling products, stock checking, processing deliveries of stationery ( the best bit ), restocking, cleaning, tidying, visual merchandising or answering the phone. Its varied, fast paced and fun.

We’re nothing without our people and our customers rave about our team. You’ll be joining a bunch of friendly, knowledgeable, passionate people, all with an outside interest in creation of some kind, from photography to songwriting. Everyone brings great chat to the shop floor because they’re genuinely excited about creation and probably a little bit obsessed with stationery. We are looking for someone with existing retail Supervisor experience, or someone with at least 2 years retail experience who is looking to take the next step. If this sounds like you then join our club!

Our aesthetic has earned us coverage by the likes of Wallpaper*, The Evening Standard, We Heart, Design Week, Cereal Magazine and Gestalten, so we hold ourselves to high standards of store maintenance.We love organisation and we keep our store immaculate.

Papersmiths Perks 

• Staff discount
• An extra day of holiday after 1 years service
• A 3 tier stationery allowance to use in our shop annually up to £300
• Free sweet treats when you hit store targets
• A brand ambassador scheme to join our founder on buying trips

Duties include:

Store management

Training, motivating and managing our team

Recruiting new team members

Follow our existing systems and introduce changes to make the store more efficient

Monthly scheduling of the rota

Holiday and absence management

Driving sales and meeting sales targets

Attending monthly financial meetings and sharing sales information with the HQ team

Managing instore systems including our POS, Lightspeed

Ensuring the interior and exterior of the shop and stock room are immaculate

Enlist the help of others when needed to fix problems quickly

Keeping stocked with necessary supplies

Prepping, updating, replenishing resources and task sheets

Customer service and making sales

Banking and sales reporting

Inventory management

Working with our buying team to ensure stock is replenished

Updating the inventory with new stock arrivals

Processing deliveries

Organising and overseeing stock checks

Visual merchandising

Take direction from our creative team to create new displays

Direct the refreshing and maintenance of displays as necessary (daily – weekly)

Direct the changing of displays

Organise installation of window displays

Skills and Experience Required

Skills Required

Management experience in retail as Supervisor or senior sales assistant

Commercially minded

Customer-centric with a positive attitude

Confidence to demonstrate products

Experience in sharing specialist knowledge with customers

Excellent communication skills

Visual merchandising skills

Able to work weekends and holidays as required

Job Type 

This is a permanent, full-time role based at our store on Pavilion Road, London. SW1X0AW. Start date February 2026

Equal Opportunities Statement

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.