Store Manager & Assistant to the Creative Director

Main Duties

Sales and Shop Management:

• Customer Engagement: Welcome customers in-store, providing an exceptional and engaging experience, with an in-depth understanding of ORA Pearls’ products and brand story.
• Visual Merchandising: Maintain the shop’s visual display to a high standard, ensuring product presentations reflect the luxury and style of the brand.
• Transaction Management: Process and record transactions accurately, handle gift packing, and prepare website and trade orders daily, including shipping labels and international customs documentation.
• Customer Service: Be the point of contact for customer inquiries both in-store and online, handling returns, exchanges, bespoke item arrangements, and repairs in collaboration with the studio.
• Event Support: Assist at trade and retail events, ensuring smooth operations and customer engagement.

Executive Assistance:

• Administrative Support: Assist with scheduling, correspondence, project deadlines, and other administrative tasks as needed.
• Website Management: Upload and edit products and imagery on the company website and partner sites to ensure product details and visuals are up to date.

• Creative Projects: Provide support on creative tasks, from assisting with photoshoots to brainstorming ideas for new product displays, advertising material, and brand initiatives.

Skills and Experience Required

• Retail & Customer Service: Experience in luxury retail, sales, and customer service is preferred, though not essential.
• Creative Skills: Proficiency in Adobe Photoshop is a plus; an eye for visual presentation and creativity in digital content is highly valued.
• Tech-Savvy: Proficient in Microsoft Office, basic website editing, and content management. Familiarity with DHL shipping platforms is beneficial.
• Communication: Strong interpersonal and communication skills—articulate, proactive, and able to engage effectively with customers and team members.
• Organisational Skills: Highly organized with a keen eye for detail, able to manage multiple tasks efficiently.
• Flexibility: Willing and proactive with a can-do attitude, including weekend availability.
• Personal Presentation: Impeccable personal presentation at all times, representing the brand professionally.

Equal Opportunities Statement

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.