Logistics and Operations Assistant

Main Duties

RESPONSIBILITIES

Stock management, packing and dispatching customer orders: 

• Support order fulfilment at head office, including stock acceptance, product matching, inventory management and ensuring orders are closed after shipping via SAP.

• Liaise with head office teams, stores, and customer service to resolve order discrepancies and help ensure a seamless customer experience.

• Prepare, gift-wrap and process outbound shipments using DHL, ShipStation, BBX, Excel and SAP, ensuring shipping deadlines are consistently met and help resolve any issues once items have been shipped.

• Updating bespoke, held short and trunk trackers daily with shipped dates.

Coordinating inbound stock shipments:

• Update and maintain inbound tracker with all ready stock from suppliers.

• Coordinate with suppliers and freight forwarders to organise timely and cost-effective shipments to our warehouses globally.

• Support in ensuring stock is accurately loaded onto SAP and escalating any stock discrepancies or other issues to the Head of Logistics.

Organising and managing the head office post room & reception

• Front of house– greeting guests to our Head Office and maintaining reception area.

• Run the day-to-day operations of the head office post-room, managing all courier arrivals and dispatches.

• Distribute parcels around the office and coordinate scheduled pick-ups and van runs to and from retail stores.

• Maintain stock levels of e-commerce packaging, gift bags, and stationery, placing replenishment orders when needed.

• Unpacking and putting away deliveries of stock and packaging items e.g. pallets of boxes, carrier bags, packaging supplies

Skills and Experience Required

IDEAL CANDIDATE

• Comfortable working with logistics and inventory systems, with SAP experience preferred.

• Proficient in Microsoft Excel and familiar with shipping platforms such as DHL, ShipStation, or similar tools.

• Strong communicator with the ability to liaise confidently with suppliers, freight forwarders, and internal teams.

• Highly organised with excellent attention to detail and the ability to manage multiple priorities in a fast paced environment.

• A team player who takes ownership of their responsibilities and takes pride in keeping operations running smoothly

EXPERIENCE

• Experience of working in logistics/operations, retail or fashion is advantageous, but not essential

Disability Confident Employer

We can confirm that we are a Disability Confident Employer (Level 1-3) who can welcome a wide-range of disabled applicants within our level of training.

Equal Opportunities Statement

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.