Duty Manager

Main Duties

Our Duty Managers are central to creating an atmosphere that feels dynamic, welcoming, and uniquely ours. They lead the Front of House team on duty, making sure every audience member,
artist, and visitor has the best experience possible — from the first hello to the last drink at the bar. They also keep the building running smoothly, working closely with the General Manager to ensure operations reflect our brand values and commitment to excellence.
We are looking for someone who thrives in fast-paced, creative environments and brings both professionalism and personality to the role. You will already have experience supervising a team in a live performance or cultural setting, with sharp communication skills, confidence in handling responsibility, and a natural ability to inspire others. Most of all, you will have a love for theatre, performance, and the arts in all its forms, and a genuine commitment to delivering outstanding customer service, coupled with the ability to motivate and inspire others to maintain those same standards.

This is a flexible role within our pool of Duty Managers, with a guaranteed minimum of 24 hour per week. Shifts are scheduled monthly based on your availability, and the needs of the organisation, and include a mix of daytime, evening, weekend (including Sunday work), as the building operates seven days a week.

Skills and Experience Required

Skills and Experience Required:

• Previous duty management or supervisory experience in a Front of House environment, ideally within a theatre or arts space
• Excellent organisational, time management, and prioritisation skills; able to work calmly under pressure and adapt to changing demands

• Strong written and verbal communication skills

• Proven customer service skills and a commitment to delivering an excellent audience experience

• Ability to exercise initiative, take responsibility, and resolve issues independently

• Collaborative, proactive, and solution-focused, with excellent attention to detail and reliability
• Flexible in relation to duties and working hours, including evenings and weekends, responding to organisational needs
• Knowledge of Health & Safety legislation and procedures

• Competent in basic IT applications and experience with Box Office ticketing system

Equal Opportunities Statement

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.