Duty Manager

Main Duties

Two Temple Place is looking for three enthusiastic and highly efficient Duty Managers to support the public opening of our next exhibition The Weight of Being.

Role Description
Duty Managers provide practical Front of House support in the running of Two Temple Place’s next exhibition. They play a crucial role, working closely with the Culture & Community Team, to supervise a diverse group of over 180 Gallery Steward Volunteers and manage the exhibition spaces when open to the public. Duty Managers help us to ensure that Two Temple Place is welcoming, open, and accessible for all, and that Front of House operations run efficiently, professionally, and safely.

Background

Two Temple Place is a magnificent neo-Tudor gem in central London, built in 1895 for William Waldorf Astor. We are owned by registered charity The Bulldog Trust, and in 2011 opened our first annual free exhibition. Since then, we have welcomed 460,000 visitors. As part of our charitable activities, we run a programme of cultural and community events and projects designed to open our doors more often, to more people. To generate the funds for this, we make our beautiful and utterly unique building available for commercial hire.

We are now preparing for our next annual exhibition The Weight of Being which will be open from Saturday 24 January – Sunday 19 April 2026. The exhibition will explore the profound ways in which external pressures shape artistic expression, mental health, and resilience, highlighting the power of art as a means of expression, resistance, and survival. Including the work of a diverse range of twentieth century and contemporary artists and their varying perspectives, The Weight of Being will showcase how artists have captured the psychological and emotional impact of societal pressures, resilience in the face of adversity, and existential uncertainty.

Responsibilities:
General Operational & Front of House

• Managing the day-to-day running of the galleries and Front of House team of Gallery Steward Volunteers during public opening hours.
• Delivering outstanding visitor service through welcoming visitors, providing information about the building, the exhibition and our events programme.
• Ensuring the safety of visitors, volunteers, and exhibition objects.
• Addressing any health and safety issues or emergencies that may occur (appropriate training will be given).
• Making sure the galleries and Front of House areas, including the shop, are clean and tidy, and that all relevant materials are in place.
• Assisting in the organisation of visitor feedback forms and donations.
• Support the delivery of the exhibition events programme.
• Supervising shop sales, assisting with restocking, and accurately cashing up tills.
• Supporting with monitoring and checking deliveries of shop stock.
• Supporting group visits.
• Supporting with content creation.

Volunteer Management

• Supervising volunteers during their shifts – including arranging rotations and breaks.
• Briefing volunteers at the beginning of shifts, informing them of relevant events and updates.
• Offering continuous support to our Gallery Steward Volunteers.
• Ensuring volunteer areas are clean and tidy and everything volunteers need is in place for the day.
• Managing, training, and supporting Shop Volunteers.

This is not an exhaustive list of duties and management may, at any time, allocate other tasks and responsibilities. As part of a small exhibitions team the candidate should be ready and willing to assist with all aspects of team planning, administration and operations.

Skills and Experience Required

Person Specification

• Experience of working with a wide variety of people and in a customer facing role
• An understanding of the importance of volunteers and of why people volunteer
• Personable and friendly and a keen interest in working with the public
• A passion for making museums, galleries and cultural sites welcoming and accessible to all
• Hard working, with a proactive and self-motivated attitude
• Highly organised, with a good eye for detail and accuracy
• Willing and able to work flexible hours, including evenings and weekends
• A sympathy for the charitable objectives of Two Temple Place and a commitment to equality of opportunity and diversity.

We are looking for someone at the beginning of their career who can demonstrate enthusiasm and initiative, but who may not yet have much experience in museums or galleries. We are looking for applications from those who are currently under-represented in the museums & galleries sector. We take this to include people from Diaspora and Global Majority and ethnically diverse, migrant or refugee, LGBTQIA+ and non-binary, neurodivergent, Disabled or health impaired, unemployed backgrounds, those affected by homelessness, care-leavers, and those who identify that they are from a disadvantaged socio-economic background.

We do not require applicants for this role to have a degree.

Please note that as a historic building, there is a short flight of stone steps leading up to our entrance, and wheelchair access to the building can be gained via a stair climber.

Equal Opportunities Statement

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.