Cozmo Showroom Sales Assistant

Main Duties

Sales & Customer Experience 

• Act as the face of Cozmo in our showroom, engaging with customers and delivering an exceptional experience
• Provide expert product knowledge, helping customers explore our unique designs
• Convert showroom visitors, swatch requests, and enquiries into sales
• Proactively follow up with potential customers via phone and email, ensuring every lead is nurtured
• Understand and enhance the customer journey, making sure every interaction feels personal and seamless

Digital Customer Service & Support 

• Manage digital customer interactions via Gorgias, email, and phone, ensuring timely and thoughtful responses
• Handle online customer service queries, from product questions to post-purchase support
• Assist in refining and optimising digital customer service processes to improve efficiency and satisfaction

Skills and Experience Required

• Passion for Design & Interiors – You have a natural eye for aesthetics and an appreciation for high-quality design
• Exceptional Communication Skills – You can build relationships effortlessly, both in person and digitally
• Sales-Driven & Customer-Focused – You enjoy guiding customers through their journey and closing sales with confidence
• Creatively Engaged in Marketing & Social Media – You understand how to engage audiences and contribute to brand storytelling
• Entrepreneurial & Proactive Mindset – You thrive in a fast-paced environment and love taking initiative
• Highly Organised & Detail-Oriented – You can juggle multiple projects and maintain a high level of precision

Equal Opportunities Statement

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.