Client Experience Assistant

*** MUST BE AVAILABLE for assessment/interviews with client in central London on Tuesday 19th May***

This leading co-working space is looking for a Client Experience Assistant to join the team, elevating client experience by delivering exceptional client service and exceptional standards. This is a 4 day a week role initially (with the potential to do overtime too), working across a cluster of central London co-working spaces, and in time you’ll achieve a full-time role, based in one set location.

From the moment guests arrive, the Client Experience Assistant ensures they are greeted warmly and that reception visibility is maintained at all times, making it easy for anyone to seek assistance. Your attentiveness can significantly enhance their overall experience.

• Co-working spaces are the heart of client interactions; regular monitoring of these areas is vital.
• Ensure cleanliness and functionality, and promptly address any maintenance issues.
• Meeting rooms always need to be prepared according to company standards, with all necessary technical requirements in place.
• Any outstanding maintenance issues should be addressed promptly or escalated through the appropriate channels to ensure they are resolved in a timely manner.
• Regularly monitor stock levels of supplies necessary for operations.
• Maintain an organized inventory to facilitate efficient restocking.
• It is crucial to check the technical settings, including audio-visual equipment and connectivity, to prevent disruptions.
• As an experienced CEA, you will take a proactive approach by engaging clients, listen to their needs and address any queries professionally, familiarise yourself with troubleshooting procedures and ensure each room is set up according to client specifications before their arrival.
• After each event seek feedback to identify areas for improvement which will help refine processes for future meetings.
• Collaboration is key, so maintain open lines of communication with your colleagues.
• Being a supportive team player to enhance working environment and improve service delivery.