Brand Ambassador

Main Duties

Our environment is fast-paced, agile, and opportunistic. We thrive in an entrepreneurial setting where your contribution matters every day. Your main responsibilities will be:

• Representing Antler: Always delivering a warm, knowledgeable, and premium customer experience that matches Antler’s brand standards.
• Helping Customers: Getting to know our customers and helping them choose the perfect luggage, bags and accessories for their trips.
• Product Expertise: Learning everything about Antler’s products—the materials, features, and care—so you can confidently answer questions.
• Achieving Sales Goals: Working as part of a team to meet daily and weekly sales targets.
• Keeping it Looking Great: Making sure the store always looks beautiful, tidy, and organized according to brand guidelines.
• Operational Store Support: Helping with all daily tasks, including managing stock, re-stocking shelves, and operating the till (cash register).
• Events: Helping out with in-store events, product launches, and special brand moments.
• Teamwork: Being a positive, collaborative, and reliable member of the store team.

Skills and Experience Required

It’s all about compatibility. These are the things you’ll need to thrive in the role at Antler.

• Great Communicator: You are confident and friendly when talking to people, with a genuine love for customer service.
• Experience: Previous experience in retail, hospitality, or any customer-facing role.
• Reliable and Quick: You are reliable, proactive, and comfortable working in a busy, fast-moving environment.
• Eager to Learn: You are enthusiastic about learning our products, processes, and the Antler brand story.
• Sales Focused: You naturally enjoy talking to people, building connections, and helping them make a purchase.
• Flexible: You are able to work different hours, including weekends and evenings.

Equal Opportunities Statement

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.