Fabrica X Retail & Gallery Assistant

Main Duties

Role Overview

We are seeking an enthusiastic and commercially minded part-time Retail & Gallery Assistant to be the welcoming face of Fabrica X innovation gallery and concept store.

You will be the first point of contact for visitors, creating engaging, informative experiences through confident storytelling and excellent customer service. The role combines visitor engagement, retail sales, and hands-on support for exhibitions and events, helping to turn curiosity into meaningful connections and commercial outcomes.

This role suits someone passionate about sustainability and innovation, with strong communication and selling skills, who enjoys working with diverse audiences. The role operates on a flexible shift pattern across weekdays and weekends.

About The Mills Fabrica

The Mills Fabrica is a global platform dedicated to supporting start-ups innovating for sustainability and social impact within the techstyle and agrifood industries. Based in London and Hong Kong, The Mills Fabrica comprises an investment fund, co-working spaces, Fabrica X (innovation gallery, concept store & coffee shop), impact initiatives and partnerships.

The Mills Fabrica is actively working to foster an ecosystem of innovators, who are committed to driving positive change for the planet. Through our holistic approach, we hope to catalyse the fundamental change needed to ensure a just and sustainable world for all.

Core Responsibilities

Visitor Engagement

• Welcome visitors warmly and engage them through thoughtful, open-ended conversation.
• Confidently present Fabrica X exhibitions, concepts, and innovations to a diverse audience, from the general public to industry professionals.
• Respond to visitor questions clearly, accurately, and with enthusiasm, adapting your approach to different audiences.

Retail Sales & Customer Experience

• Deliver a high-quality retail experience by sharing the story, purpose, and value behind our products.
• Actively drive sales through confident recommendations, upselling, and cross-selling where appropriate.
• Support day-to-day retail operations, including stock management, visual merchandising, and point-of-sale processes.
• Contribute to achieving sales targets and identifying opportunities to improve commercial performance.
• Assist with events, workshops, and special activations, bringing energy and adaptability to busy periods.

Team & Operational Support

• Assist with the delivery of exhibitions, external curations, partnerships, and events as required.
• Adapt to changing priorities and support the wider team with hands-on tasks where needed.
• Maintain a clean, welcoming, and well-presented gallery and retail environment.

Skills and Experience Required

Ideal Candidate

• Interest & Curiosity: A genuine interest in sustainability, innovation, and at least one of the fashion or food industries, with a strong desire to learn.
• Strong Communicator: Comfortable engaging a wide range of visitors and building professional relationships with both the public and industry partners.
• Flexible & Adaptable: Thrives in a fast-paced environment, able to juggle priorities and work flexibly across weekdays and weekends.
• Team Player: Positive, proactive, and happy to support across a variety of tasks, from sales to exhibition setup.
• Sales & Service Mindset: Previous experience in retail or hospitality, with a natural ability to deliver excellent service and identify sales opportunities.

Disability Confident Employer

We can confirm that we are a Disability Confident Employer (Level 1-3) who can welcome a wide-range of disabled applicants within our level of training.

Equal Opportunities Statement

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.