Fine Jewellery Retail Assistant

Main Duties

In-store customer experience, talking about the brand, showcasing the jewellery creations, carrying out the sale, packaging and after sales service.

Responding to customer email, WhatsApp and Message requests.

Managing the boutique packaging level.

Changing the boutique jewellery displays, insuring the jewellery is clean and displays are tidy.

Managing the stock including assistance with regular stock-checks.

Creating stock reports.

Manage inventory for customer repairs, bespoke items and stock repairs.

Support with customer retention including events calendar, sending emails and gifts.

Skills and Experience Required

Luxury Retail Experience: Middleweight-level industry experience working in a Luxury Retail Environment.

Keen interest in luxury fashion/jewellery/lifestyle brands.

Digital proficiency, learning agility, and a growth mindset.

Adeptness in Mac software, Microsoft Office suites including Excel.

Strong Communication & Interpersonal Skills: Excellent verbal and written communication skills, including the ability to build rapport with clients.

Product Knowledge: Deep understanding of jewellery materials, gemstones, and design trends.

Customer Service Orientation: A passion for providing exceptional customer service and creating memorable experiences.

Attention to Detail: Ensuring accuracy in transactions and maintaining visual standards.

Teamwork: Being able to collaborate effectively with other team members.

Languages: verbal and written Arabic Language is preferred.

Equal Opportunities Statement

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.